Acceptance and provision of all fitness and treatment services is at our absolute discretion (although we will exercise our discretion reasonably, and in compliance with applicable laws).

Provision of all fitness and treatment services is upon the condition that the Customer has completed and submitted their Patient Profile document and relevant Health Questionnaire, and confirmed that they have read, understood and accepted these Terms and Conditions.  We reserve the right to refuse or withdraw provision of fitness and treatment services to any Customer who has failed to complete and submit the Patient Profile document and relevant Health Questionnaire and these Terms and Conditions.

It is the sole responsibility of each Customer to draw to our specific attention and keep us fully informed in advance of and during each fitness or treatment session, the following:

• Any serious or other health conditions (including medications) which do impact or are at risk of impacting their physical fitness, well-being and ability to participate in fitness and/or treatment sessions.

• Any change, deterioration or progression of any health condition that does impact or is at risk of impacting their physical fitness, well-being and ability to participate in fitness and/or treatment sessions. 

• Any medication which they are currently taking and the side effects thereof. 

• Any medical or other professional advice they have received in respect of their participation in fitness or treatment activities. 

• During the course of any fitness or treatment session, any pain or other physical effects that place their physical well-being at risk.

No Customer will participate in any fitness or treatment activity unless they are fit and able to do so without risk of injury and without endangering their health and safety.  Every Customer undertakes to fully comply with any medical or professional advice or recommendations in respect of the performance of fitness or treatment sessions, irrespective of whether they have drawn the same to our attention.  Any customers unsure of their health status, who have health concerns or who do not participate in regular exercise must consult their doctor before participating in any fitness or treatment activity. By participating, the customer is declaring they are fit to do so. Customers accept that fitness classes at Back on Track may be strenuous and voluntarily participate, with full knowledge of potential injury or death. There exists the possibility of certain dangers including but not limited to abnormal blood pressure, fracture, fainting, irregular fast or slow heart rhythm, and in rare instances heart attack, stroke or death. It is vital that customers stop exercising and inform the instructor if you they feel unwell. Customers realise that they may stop when they wish because of feelings of fatigue or any other discomfort.

Although every effort is made to ensure the equipment is functioning correctly and used in the correct manner, using the equipment in the class has the potential to cause injury.

Any items or personal belongings brought by Customers and retained in Back on Track (N.I.) Ltd’s Facilities for any duration is entirely at the Customer’s own risk.  We do not accept any liability for personal belongings.  Customers must not take any pictures, or videos (whether by use of a camera, mobile phone or other device), or post the same on any social media or public outlet, of any other Customer or Guest of Back on Track (N.I.) Ltd without the Customer or Guest’s express knowledge and consent.  We reserve the right to remove any persons acting on violation of this term and terminate the provision of all fitness or treatment services to that person immediately.  At all times, each Customer should conduct themselves in a manner that will not disturb or impair the use and enjoyment of Back on Track (N.I.) Ltd facilities by any other person.  In particular, Customers may not use foul, loud, or abusive language, nor will they behave in a threatening manner; molest, or harass, other Customers, Guests, Visitors, or the Directors of Back on Track (N.I.) Ltd, their agents or Independent Contractors. Customers may not bring, use, or be under the influence of illegal drugs in back on Track (N.I.) Ltd facilities and may not bring any alcoholic substance.  Customers must ensure that footwear must be appropriate.