FAQ

General Information

If its your first appointment, can you please arrive 10 minutes early to complete the registration process and bring any relevant information that you think the physiotherapist may find useful e.g. x-ray results, letters from consultants, medical reports etc. Your Initial Appointment will last either 60 or 45 minutes and all subsequent appointments will last 30 minutes, so please allow enough time for your assessment and treatment. You have the right to access your clinical notes.

 

What should I expect to happen at the assessment?

The physiotherapist will take a detailed history and then do an examination using a number of recognised tests to try to establish the nature of your problem. They will then begin treatment with you or advise you on the best course of action. This will often include a series of exercises or other self-management advice to help you recover. It is important that you follow this advice because our experience tells us that the patients who follow their plans generally respond better to treatment.

 

What do I wear?

Please wear (or bring to change in to) suitable clothing that allows the physiotherapist to effectively examine your injury (the body part to be treated needs to be accessible). Shorts, vest top or other similar attire generally work well in the clinic.

 

Do I pay?

If you are coming to us through an insurance company you will need the details of your insurance policy including claim number, excess, authorisation number etc. We will deal with the insurance company directly on your behalf.

If you have been referred via a solicitor or third party we will liaise with the company directly for payment.

For any other patients then yes, your appointment will incur a fee on the day. For details of our charges please refer to the “Prices” option on the website menu.

 

How do I pay?

We accept cash, cheque and card payments which should be made on the day of your appointment. If you are insured you will need the details of your insurance policy including claim number, authorization number, excess etc. We will deal with the insurance company directly on your behalf. If you have been referred via a solicitor or third party we will liaise with the company directly for payment.

 

What if I need to cancel?

Please call 028 8772 2065 as soon as you know you will be unable to attend an appointment so it may be offered to other patients. Cancellations must be made at least 24 hours prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answer machine or email us.

Cancellations without the required notice will incur a cancellation fee of £20.00 or discharge from our care.

 

What if I have additional requirements?

If you have any special requirements please notify our team at the time of booking.

 

How do I contact you?

Phone Number: 028 8772 2065

E-mail Address: info@backontrack.healthcare

Website: www.backontrack.healthcare

 

When are you open?

Monday: 8am to 8pm

Tuesday: 8am-8pm

Wednesday: 8am to 8pm

Thursday: 8am to 2pm

Friday: 8am to 4pm

Saturday: Closed

Sunday: Closed

 

When are you open?

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